Got questions ?
We have answers .

Open custom quote. Pick the brand from the list we already buy, type what is on the sticker, or take one photo of the bottom of the laptop. We email an offer.

The quote engine looks at live marketplace data and sets the offer from that. Prices move with the market.

Yes, if you select the correct model and condition. A different model or condition gets a revised offer based on the online quote for what we actually received.

Accept the updated number on our site, or tap “this number does not work” and we talk. Most people take the number — devices sometimes arrive a little different than expected. If we cannot agree, we can ship it back. Return shipping is free except for an incorrect model, obvious damage that did not occur in shipping, or a password / passcode / iCloud lock.

No. Quote first on Sell Now. You can sign in later to track an order on quote status.

Yes. Add each unit to the cart. Five or more from a shop, school, or IT lot belong on the reseller list.

Mail the device within 30 days of the order. After that, ask us to refresh the price. If a prepaid label sits unused, we send a few reminders, then the offer expires. Start a new quote if you still want to sell.

Yes. Use sell a broken laptop or sell a broken laptop for cash. Describe the defects on the quote so the offer matches what we receive.

Yes. Sell a MacBook, sell a MacBook for cash, or sell a broken MacBook. Turn off Find My / iCloud before you ship. Apple’s steps: turn off Find My.

Yes. Sell a used laptop or sell old laptops. Age is fine if the model is in the catalogue.

Yes. Dell, HP, Asus, and Alienware all have their own lists, or search from all laptops.

Yes. iPhone, broken iPhone, iPad, Samsung tablet, and broken tablet. Sign out of iCloud or Google before you ship.

We buy drones and VR sets too. If it is not in the catalogue, send a custom quote.

Use the reseller / bulk list for five or more. Instant cart quotes are for one-to-four units.

Yes. If you cannot factory reset, we wipe storage to DoD standards where that applies. We cannot wipe or pay full price on an iCloud / Find My / account-locked device.

Wrap laptops, tablets, and phones in about 2 inches of bubble wrap. Desktops and all-in-ones need more padding. Packages are insured up to $100. You are responsible for packing. We are not liable for damage from a weak box.

No. A sturdy used box is fine if it fits the device plus padding. Reuse is part of how we recycle.

Yes. After checkout we email a prepaid UPS or FedEx label and a packing slip as PDFs. The label is fully prepaid.

Yes. Keep the drop-off receipt from UPS or FedEx until we confirm arrival. Drop-off maps: UPS and FedEx.

If you change your mind, do not mail the device. No extra cancel step.

We also buy from Canada. We cannot print a prepaid label from outside the US, so we reimburse Canadian shipping up to $20.

A technician compares the device to the quote you submitted: model, the condition you picked, and the defects you marked. Anything extra that was not on the quote is written on the inspection. If it matches, we pay the quoted amount. If it does not, we email an updated offer before we pay. Same path as How it works, step 3.

We aim to inspect within 24 hours of arrival. Matching quotes move to payout. A mismatch gets an updated offer you accept on our site — we do not take silence as a yes.

You get an email with the original quote, the new number, and what we saw on arrival. Devices sometimes land a little different than expected — that is common. Accept the number on our site, or tap “this number does not work” and we talk. We do not ask you to reply in the email thread.

Use the Accept button in the email. It opens our site, shows the new number, and a short confirmation. After that we pay the way you chose at checkout (PayPal, Zelle, Google Pay, or check). Track it on quote status.

Tap “this number does not work.” We look and reply. If we cannot agree, we can ship the device back. Return shipping is free except for an incorrect model, obvious damage that did not occur in transit, or a password / passcode / iCloud lock.

PayPal, Zelle, Google Pay, or a Bank of America company check — after inspection matches the quote, or after you accept an updated offer on our site.

If a prepaid label is waiting, we send a short reminder, then one more, then a last note that the offer expired. We stop after that. You can unsubscribe any time. A new quote from the same email starts fresh.

Laptop Mate LLC, 5460 Louie Ln, Reno, NV 89511. Family-owned. Address and phone are on Contact.

Yes, on customer reviews or Google. A public review is not a ticket — use contact for an open order.