Cash Sale Terms of Service

At SellLaptopBack, we make selling your used electronics fast, simple, and worry-free. This agreement explains the process so you always know what to expect.

• 📦 How to Send Us Your Device: Customers in the continental United States (lower 48 states) receive a free prepaid UPS shipping label emailed immediately after order submission. Alaska and Hawaii customers must ship at their own expense. Canadian customers ship at their own cost and receive a $25 reimbursement for one device or $35 for two or more devices. 📍 Local drop-off is available at our Reno warehouse: 5460 Louie Ln, Reno, NV 89511 (Monday–Friday, 8 AM–4 PM). No shipping is required for in-person drop-offs.
• 📱 What Devices We Buy: We accept devices in any condition — working, broken, cracked, water-damaged, or devices that will not power on. This includes laptops of all brands (Dell, HP, Lenovo, Asus, Acer, MSI, Razer, and others), MacBooks (MacBook Air and MacBook Pro of all generations), iPhones and Android smartphones, iPads and tablets, desktops, iMacs, Mac Minis, gaming laptops and gaming desktops, all-in-one computers, drones, cameras, and other electronics.
• ⏱️ Price Lock & Quote Validity: Your quoted price is locked for 21 days from the moment you accept the offer online. Devices that arrive after 21 days will be re-evaluated and the offer may be adjusted. If the device arrives in better condition than described, we will increase the offer before payment. ⚠️ If it arrives in worse condition, we will contact you to renegotiate before processing.
• 🔍 Inspection & Evaluation: All devices are inspected by our in-house technicians at our Reno, NV warehouse. We verify the model, condition, and any defects you disclosed. For laptops, desktops, and gaming systems, the quote is based on the RAM and storage configuration selected at the time of the quote. All internal components (RAM, SSD, NVMe, HDD, GPU) are verified during inspection. ⚠️ Missing or removed components will result in a revised offer according to our published defect deductions. Matching devices are processed the same day they arrive. Discrepancies are communicated within one business day with a revised offer; you may accept it or request the device returned at our expense.
• 💰 Payment: Payment is issued within 24 hours after your device passes inspection. Available methods include PayPal, Zelle, Cash App, Venmo, or company check. ⚠️ PayPal may deduct fees on business-to-personal transfers; we send the full quoted amount and any fees are applied by PayPal. Checks are mailed to the address on file and typically arrive in 5–7 business days.
• 🔒 Data Security: Every storage device (hard drive, SSD, or flash storage) is wiped to DoD 5220.22-M standards before further processing. A data destruction certificate is available upon request. While we are not responsible for data left on devices that were not wiped by the seller prior to shipment, we guarantee that all data is destroyed before the device leaves our facility.
• 📦 Packaging & Liability: You are responsible for proper packaging to prevent damage during shipping. Packages are insured for up to $100 per shipment. ⚠️ SellLaptopBack is not liable for damage caused by insufficient packaging. Our liability for packages damaged or lost in transit through no fault of the customer’s packaging is limited to $100 per package.
• ✅ Device Ownership: By submitting an order, you confirm that you are the legal owner of the device(s) or an authorized agent acting with the owner’s consent. ⚠️ Selling stolen or encumbered devices is a criminal offense. SellLaptopBack cooperates fully with law enforcement and reports suspicious activity. All devices are checked against stolen device databases.
• 🚫 Declined Devices: If we cannot make an offer (for example, the device is iCloud locked, IMEI blacklisted, or severely misrepresented), we will contact you and return the device at our cost.
• ✅ Accepting Your Offer: By submitting your order, you agree to accept the amount offered for your device if it matches the information and condition you provided.
• 📝 Accurate Device Information: All information you provide about your device(s) must be accurate, including the model, hard drive, power adapter, accessories, and overall condition. Any included items should be listed unless specifically identified as missing or defective. ⚠️ Please select the correct model when submitting your order.
• 🚚 Shipping Your Device: You agree to ship your device(s) within 7 days of receiving the shipping label. ⚠️ If the device is not shipped within this timeframe, the shipping label may become void and the offer may be rescinded. The shipping label is emailed after order submission; check your spam or junk folder if you do not see it.

Questions? Contact us at support@selllaptopback.com or (775) 298-9123
Monday–Friday 8 AM–4 PM PT · 5460 Louie Ln, Reno, NV 89511