This policy covers store purchases on SellLaptopBack. Devices you sell to us (buyback quotes) use the buyback return policy.
30-day warranty and return guarantee
Returns are accepted within 30 days of receiving your order for tested items that are not listed as AS-IS.
- Wrong item ordered by you: you cover return shipping. A 20% restocking fee applies.
- Defective, damaged, or incorrect items: we provide a return label or refund shipping. No restocking fee.
The item must come back in the same condition you received it, with the same serial-numbered product and included accessories.
AS-IS items
AS-IS items are final sale — no returns, exchanges, or refunds. They are labeled AS-IS in the title and description and are sold without a warranty or promise of functionality.
A claim is considered only when all of the following are true:
- The item received is the wrong product.
- The shipping box was visibly damaged on delivery.
- You notify us within 3 calendar days.
- You send photos of the damaged box and of the incorrect item.
False claims, or reporting an issue without damaged packaging, may lead to refusal of future orders.
How to start a return
- Confirm the item is inside the 30-day window and is not AS-IS.
- Email or call with your order number and the issue.
- We send an RMA number and packing instructions.
- Return the item securely with the RMA clearly labeled.
- Refund or replacement is processed after inspection.
Return shipping labels
When the return is approved, you receive a prepaid label or instructions to purchase your own.
- Defective, damaged, or incorrect items: we cover return shipping.
- Wrong item ordered by you: return shipping is yours, plus the 20% restocking fee.
Refunds
- Tracking is required on every return. Missing tracking can delay a refund or close the claim.
- Approved refunds go to the original payment method, normally within 2 business days after inspection. Your bank may take 3–5 more business days to post the credit.
- Shipping fees are not refundable.
Sending back a different or damaged item, filing a chargeback after a refund, false claims, or tampering may close the account for future orders.
Contact
Email support@selllaptopback.com or call 775-298-9123. Contact page. 5460 Louie Ln, Reno, NV 89511.
Last updated: October 19, 2026.