Shop return policy

This policy covers store purchases on SellLaptopBack. Buyback quotes (devices you sell to us) use the buyback return policy.

30-day returns on tested items

Returns are accepted within 30 days of receiving your order for tested items that are not listed as AS-IS.

• Wrong item ordered by you: you cover return shipping. A 20% restocking fee applies.
• Defective, damaged, or incorrect items: we provide a return label or refund shipping. No restocking fee.

The item must come back in the same condition, with the same serial-numbered product and included accessories.

AS-IS items

AS-IS items are final sale — no returns, exchanges, or refunds. They are labeled AS-IS in the title and description and are sold without a warranty or promise of functionality.

A claim is considered only when all of the following are true:

1. The item received is the wrong product.
2. The shipping box was visibly damaged on delivery.
3. You notify us within 3 calendar days.
4. You send photos of the damaged box and of the incorrect item.

False claims, or reporting an issue without damaged packaging, may lead to refusal of future orders.

How to start a return

1. Confirm the item is inside the 30-day window and is not AS-IS.
2. Email or call with your order number and the issue.
3. We send an RMA number and packing instructions.
4. Return the item securely with the RMA clearly labeled.
5. Refund or replacement is processed after inspection.

Refunds

• Tracking is required on every return.
• Approved refunds go to the original payment method, normally within 2 business days after inspection. Your bank may take 3–5 more business days to post the credit.
• Shipping fees are not refundable.

Contact

Email support@selllaptopback.com or call 775-298-9123. Contact page. 5460 Louie Ln, Reno, NV 89511.

Last updated: October 18, 2026.