Return Policy

At SellLaptopBack, we want you to feel confident when you sell your laptop or other devices to us. While our process is designed to be straightforward, we understand that questions can come up. Here's everything you need to know about our return and refund process.

• 🔍 7-Day Inspection Period: After we receive your device, our team performs a thorough diagnostic to confirm its condition matches your quote. This process typically takes 1–2 business days. You will receive an email notification once the inspection is complete.
• 💰 Payment & Price Adjustments: If your device matches the condition you described, we process your payment via your chosen method (check, PayPal, or bank transfer) within 24 hours of inspection completion. If our inspection finds a difference (e.g., a different storage size or screen condition), we will send you a revised final offer. You can accept this new price to proceed with payment, or decline it and we will return your device to you at no cost.
• ↩️ Returning Your Device (If You Decline the Offer): If you decide not to accept a revised offer, we will ship your device back to you free of charge. We use the same secure, insured shipping method. Your original prepaid shipping label was free; your return label will be free as well.
• 📦 How We Pack Returns: To ensure your device arrives back safely, we pack it with the same care we recommend for incoming shipments. We use a sturdy box with at least 2 inches of bubble wrap or foam cushioning on all sides. We will not include any accessories (chargers, cables, mice) that were not listed in your original order, as these are not part of our standard purchase.
• 🛡️ Insurance for Returns: All return shipments are insured for up to $100. If your device is lost or damaged during return transit, we will file a claim and compensate you up to that amount. SellLaptopBack is not liable for damage caused by inadequate packaging, though we take great care to pack items properly.
• ❌ Order Cancellation Before Shipping: You can cancel your order at any time before you ship the device to us. Simply reply to your order confirmation email or contact our support team. Your prepaid label will be deactivated, and no further action is needed.

Return Questions? Contact us at support@selllaptopback.com or (775) 298-9123
Monday–Friday 8 AM–4 PM PT · 5460 Louie Ln, Reno, NV 89511