At SellLaptopBack, we make shipping your device simple and free for most customers. Here’s everything you need to know about getting your electronics to us safely.
- 📦 Free Prepaid Label: After you submit your order, we email you a free prepaid UPS shipping label within minutes. Check your spam/junk folder if you don’t see it within 15 minutes. Free labels are available for the lower 48 states only. ⚠️ Alaska & Hawaii customers must ship at their own cost using any carrier. Canadian customers ship at their own cost — we reimburse $25 for one device or $35 for two or more devices once received. You can drop off your package at any UPS location — no printing needed if you show the label on your phone.
- ⏱️ Shipping Timeline: Your label is emailed immediately after order submission. You must ship within 7 days of receiving the label. ⚠️ Labels expire after 7 days and the offer may be rescinded. Transit time is typically 2–5 business days depending on your location. You can track your shipment using the tracking number included in your label email.
- đź“Ť Local Drop-Off: Prefer to skip shipping entirely? Drop off your device in person at:
SellLaptopBack / Laptop Mate LLC
5460 Louie Ln
Reno, NV 89511
Monday–Friday · 8 AM–4 PM PT
No shipping needed, no label required. Payment is processed the same day after inspection. - 📦 How to Pack Your Device: Wrap your device in bubble wrap or foam — use at least 2 inches of cushioning on all sides. Use a sturdy cardboard box. ⚠️ Do not use plastic bags or envelopes for laptops or tablets. Remove the device from its case or sleeve before packing if the case adds bulk. Do not include accessories (chargers, cables, mice) unless specifically agreed upon — we cannot return or pay for accessories unless listed in your order. Seal the box securely with packing tape on all seams.
- 🛡️ Insurance & Lost Packages: All prepaid UPS shipments are insured for up to $100. If your package is lost or damaged in transit (and packaging was adequate), we will file a claim and compensate you up to $100. ⚠️ SellLaptopBack is not liable for damage caused by insufficient packaging. If you need higher insurance coverage, ship using your own carrier and add coverage directly.
- 🔒 Data Before You Ship: We recommend backing up any data you want to keep before shipping. Remove your SIM card from phones before shipping. Sign out of iCloud / Apple ID on Apple devices if possible (though not required). All storage is wiped to DoD standards upon arrival regardless — we will handle it either way.
Shipping questions? Contact us at support@selllaptopback.com or (775) 298-9123
Monday–Friday 8 AM–4 PM PT · 5460 Louie Ln, Reno, NV 89511